Shipping policy

Last Updated: 16 August 2026

At CAROL BEAUTY & HEALTH, we are committed to delivering our premium Canadian beauty, skincare, and dietary wellness supplement products to your doorstep with speed, safety, and transparency.

1. ORDER PROCESSING TIME

  • Processing Window: All orders are processed within 1-2 business days.
  • Operational Days: Orders are not processed, shipped, or delivered on weekends (Saturdays and Sundays) or Hong Kong/Canadian public holidays.
  • Peak Season Delays: If we are experiencing a high volume of orders (especially during peak promotion seasons, Black Friday, or Christmas), shipments may be delayed by an additional 3-5 business days. We appreciate your patience and recommend placing holiday orders early.

2. SHIPMENT CONFIRMATION & ORDER TRACKING

  • Tracking Notification: Once your wellness essentials are on their way, you will receive a Shipping Confirmation Email containing a unique tracking number within 24-48 hours of dispatch. You can monitor your package’s journey via our tracking portal.

3. SHIPPING RATES & DELIVERY ESTIMATES

We prioritize efficiency and quality. Since we ship directly from our advanced Canadian and United States fulfillment hubs, estimated delivery times and costs are as follows:

A. Estimated Delivery Windows

  • Canada: 3-5 business days (Standard)
  • United States: 3-7 business days
  • Europe & Australia: 7-14 business days (Subject to local customs clearance)
  • Rest of the World (International) : 10-21 business days

B. Shipping Costs

  • Canada: FREE Standard Shipping on all orders over $120.00 USD (or equivalent in local currency). For orders under $120.00 USD, a flat rate of $9.99 USD applies.
  • United States: FREE Standard Shipping on all orders over $120.00 USD. For orders under $120.00 USD, a flat rate of $14.99 USD applies.
  • Europe: FREE Standard Shipping on all orders over $120.00 USD. For orders under $120.00 USD, a flat rate of $14.99 USD applies.
  • Rest of the World (International): FREE Standard Shipping on all orders over $150.00 USD. For orders under $150.00 USD, a flat rate of $40.00 USD applies.

4. INCORRECT SHIPPING ADDRESS

To ensure your beauty essentials reach you as fast as possible, our automated system processes orders immediately upon confirmation.

  • Modification Window: Please double-check your shipping address before completing your purchase. Once an order has been transmitted to our fulfillment centers, we are completely unable to modify the address or redirect the shipment.
  • Urgent Adjustments: If you notice an error immediately after ordering, contact us at support@carolbeautyhealth.com within 15 minutes, and we will do our best to intervene, though success is not guaranteed.
  • Liability Disclaimer: The Company cannot be held responsible or financially liable for orders delivered to an incorrect, incomplete, or outdated address provided by the customer. No replacements or refunds will be granted.

5. CUSTOMS, DUTIES, AND TAXES

  • North America (US & Canada): For our valued customers in Canada and the USA, sales taxes are calculated and included at checkout.
  • International Orders: For all other international destinations, customers are solely responsible for any local customs duties, import VAT, or consumption taxes levied upon arrival. We strive for a transparent shopping experience, but we have no control over local customs authorities.

6. DAMAGED OR LOST ITEMS (MANDATORY POLICY)

Once a product has been dispatched, liability for transit issues is governed strictly under the following terms, in accordance with our Return and Refund Policy:

  • Covered (Manufacturing Defects/Transit Damage): We take full responsibility for formulation or production defects (such as defective packaging or incomplete product contents). To resolve this quickly, provide clear photos of the defect within 7 days of delivery to support@carolbeautyhealth.com. An unboxing video is highly recommended to expedite your claim. Valid claims will receive a complimentary replacement; no monetary refunds will be issued.
  • Not Covered: Damage resulting from personal negligence, improper storage, or normal wear and tear from daily use is strictly excluded from coverage.
  • Lost in Transit Protocol: A package is only deemed "Lost in Transit" if it is officially confirmed as lost by our postal carriers or courier partners. Upon official carrier confirmation, we will immediately issue a complimentary replacement. If carrier tracking shows the package as "Delivered" (including signature or photo proof of drop-off), the Company’s liability ceases, and no replacement will be issued.

7. CONTACT INFORMATION

For any questions regarding your shipment, tracking status, or delivery issues, please reach out to our support team:

  • Email: support@carolbeautyhealth.com
  • Response Time: Within 24-48 business hours (excluding weekends and Hong Kong public holidays).