The brand belongs to CAROL BEAUTY & HEALTH
HOLDING LIMITED. In all our policies, "The Company," "We,"
"Us," or "Our" refers to our dedicated team working
tirelessly to bring you the absolute best in Canadian-made, premium beauty and
wellness.

Yes! We love welcoming new members to our
community. You will receive an extra 10% OFF your very first order
immediately after subscribing with your email and creating your account. As a
valued member, you will also receive ongoing, exclusive notifications
regarding our upcoming member-only secret sales, seasonal promotions, and
early-access events directly in your inbox!

YES, ABSOLUTELY!
To give our new members the warmest welcome, your 10% welcome subscriber
discount CAN be combined and stacked with other ongoing sitewide offers,
holiday promotions, or bundle sets on our store. Please note: To maintain
fairness within our community, this double-discount stack is strictly
limited to one (1) use per individual customer/household for their very first
transaction only. Our automated system monitors shipping addresses and
payment details; any attempts to create multiple accounts to abuse this offer
will result in order cancellation. Enjoy your ultimate welcome reward!

An "Order" is your exciting request to
purchase our Goods (the premium skincare and makeup items you see on our site).
Once you click "Pay Now" and complete your checkout, our automated
fulfillment system takes over to get your goods to you as fast as possible.

Our "Service" encompasses the entire
premium experience we provide through https://www.carolbeautyhealth.com, ensuring
you have access to high-performance beauty essentials, expert skincare advice,
and a seamless, secure shopping journey.

This policy is for you — our valued customer.
Whether you are shopping for yourself or on behalf of a legal entity, we are
fully committed to providing you with a seamless, legally protected, and
transparent beauty experience.

To maintain our high standard of efficiency, all orders
are automatically synchronized with our Canadian production facility the
moment they are placed. As a result, we cannot modify items, change shades, or adjust
quantities once an order is confirmed.

Carol’s
Tip: We encourage you to carefully review your
shopping cart and selected shades before checking out. If you’ve forgotten an
item, please feel free to place a new order, and we’ll get it processed for you
immediately!

To ensure your beauty
essentials reach you as fast as possible, our automated system processes
orders immediately upon confirmation. Once an order has been transmitted to
our Canadian fulfillment center, we are completely unable to modify the address
or redirect the shipment. Please double-check your shipping address before
completing your purchase. If you notice an error immediately after ordering,
please contact our support team at support@carolbeautyhealth.com within
15 minutes, and we will do our best to intervene, though success is not
guaranteed.

For our valued customers in Canada and the USA,
sales taxes are automatically calculated and included at checkout. For all
other international orders, customers are solely responsible for any local
customs duties or import taxes upon arrival. We strive for a transparent
shopping experience!

Our Shipping Policy was last updated on 16
August 2026. It covers domestic North American shipping, customs, taxes,
damages, and more. You can view the full, legally binding policy anytime on our
website https://www.carolbeautyhealth.com

We provide reliable shipping options for our
global customers: Standard Shipping (3-5 business days for Canada, 3-7 business
days for the US) and Expedited Shipping options at checkout for priority
processing.

We love rewarding
our fans with accessible global shipping! Our flat-rate fees and free shipping
thresholds vary by destination:

- United States,
Canada, Australia, and Europe: We offer FREE Standard Shipping on all
orders over $120.00 USD (or equivalent in your local currency, such as CAD
or AUD).

- For orders below
$120.00 USD, a regional flat-rate applies

- Asia (including
Hong Kong SAR): We offer FREE Standard Shipping on all orders over
$150.00 USD (or equivalent in local currency). For orders below $150.00
USD, a flat-rate shipping fee of $40.00 USD applies.

- All definitive rates will be dynamically calculated and
clearly displayed for your confirmatioin at checkout.

Yes! Carol Beauty & Health proudly ships to
valid addresses within the U.S., Canada, U.S. Territories, and APO/FPO/DPO
military addresses.

Speed is our priority. Most orders are
synchronized with our Canadian facility and processed within 1-2 business days
or less. Please note: Our fulfillment center rests on weekends and Canadian
public holidays to ensure our team stays refreshed to craft your beauty
essentials!

Since we ship
directly from our advanced fulfillment centers, estimated delivery windows are:

- Canada: 3-5
business days.

- United States: 3-7
business days.

-
Rest of World (International) Delivery: 10-21 business days, depending on local
customs clearance.

While we strive for perfection, high volumes
(especially during our peak launch periods or major holiday seasons) or courier
delays may occasionally cause minor extensions. If your shipment is delayed by
more than 3 business days, Carol’s team will personally reach out to you via
email with an official status update. Your trust is our most valuable asset.

Absolutely. Once your
wellness essentials are on their way, you will receive a Shipping Confirmation
Email containing a unique tracking number within 24-48 hours. You can monitor
your package’s live journey 24/7 directly on our website by clicking the “Track
Your Order” link at the bottom of our page.

Our fulfillment team works fast! Your tracking
number will typically become active within 24-48 hours after your order has
been dispatched. You will receive an automatic email updates as soon as the
carrier scans it.

You will receive an automated Shipping
Confirmation Email the moment your order leaves our facility, containing your
unique tracking number. You can track its live journey and interactive map 24/7
directly on our website by clicking the “Track Your Order” link at the bottom
of our page.

While we ensure every CAROL BEAUTY
& HEALTH product is mindfully packed, transit issues can occasionally
happen. Your satisfaction is our absolute priority!

• Damaged/Defective
  Items: Please email support@carolbeautyhealth.com within 7 days of delivery
  with clear photos of the packaging and items. Valid claims will receive a
  complimentary replacement product; no monetary refunds will be issued.
• Lost in Transit: Once a package is officially confirmed as lost by the carrier, we
  will immediately issue a complimentary replacement to your address.

Once a product has been dispatched,
all sales are final due to strict hygiene and safety standards for personal
care items. However, we take full responsibility for manufacturing defects to
ensure you receive the highest quality wellness products.
Covered: Manufacturing defects, defective packaging, or incorrect items sent by
our facility..
Not Covered:Damage resulting from personal negligence, improper storage, or normal wear
and tear from daily use..

Process:
If your item arrives damaged or possesses a manufacturing defect, please
contact our support team at support@carolbeautyhealth.com
within (7) days of delivery with clear photos of the product and packaging.
Valid claims will receive a complimentary replacement; no monetary refunds will
be issued.

We highly recommend
performing a localized skin patch test before full application. In the rare
event of an allergic reaction, our maximum aggregate financial liability is
strictly limited to the lesser of 3 times the product price or a maximum cap of
USD $200.00.

To qualify for review or capped compensation, you must email
support@carolbeautyhealth.com within 30 days of delivery with:

1. Before &
   After Photos: Clear, dated photographs of your
   skin condition prior to and after using the product.

Official
Medical Certificate: A signed diagnostic report from a fully
licensed registered dermatologist, explicitly stating that the reaction was
directly caused by an ingredient in our product.All disputes are handled strictly on an individual basis via virtual binding
arbitration or under the exclusive jurisdiction of the Hong Kong courts, in
compliance with our primary Legal Notice.

If you have any questions regarding your
shipment or our policies, you can contact us 24/7 by visiting the Contact Us
page on our website (https://www.carolbeautyhealth.com) or by sending an email
directly to our compliance team: support@carolbeautyhealth.com